State of SaaS 2021: the retention playbook with benchmarks from 23.4k companies

A talk by Patrick Campbell
Founder & CEO, ProfitWell

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About this talk

Patrick Campbell is the Founder and CEO of ProfitWell, the suite of tools that plug right into your subscription management system and provide turnkey solutions to reducing your churn, optimizing your pricing, and ensuring your revenue recognition is audit proof. ProfitWell's flagship metrics product also powers the subscription financial metrics for over twenty thousand subscription companies (it's free and takes less than five minutes to set up - seriously). Prior to ProfitWell Patrick led Strategic Initiatives for Boston based Gemvara and was an Economist at Google and the US Intelligence community.

At ProfitWell we solve the hardest parts of subscription growth with outcome-centered products that reduce churn, optimize pricing, and grow your subscription business end-to-end. Whether it's providing you with absolutely accurate subscription reporting and analytics for free or becoming experts in credit card failures and pricing strategy to automatically reduce your churn and optimize your monetization, ProfitWell exists to get you back to your customer and your product.

Three Key Session Takeaways:

  • Why getting your retention in line (with data, of course) is essential to sustainable growth
  • Too common retention strategy mistakes (and how to thwart them)
  • Quick hit changes to reduce churn and amplify revenue

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